These are the most common questions we receive. If you have a question that is not answered here, please send us an email using our Contact form.
What is the refund process like?(UPDATED!)
If you have any problem with the product, we recommend first using the Contact form on our site to contact us. We have lightning fast response times. You can either ask for support in unlocking your phone, or you can request a refund, which will be granted, again, with lightning fast speed.
I have a MAC/PC, will it work?
Regardless of which OS you have, our solution will work on your computer. The software supports all operating systems, and guides are also universally accessible.
I am a newbie. Can I use this?
Yes! It is a very quick and easy process. Our guides are highly visual and their step-by-step nature was developed in order to make it extremely easy for anyone who can read (and click) to unlock their iPhones!
Which iPhone models are supported?
iPhone 5, iPhone 4S, 4, 3 and 3GS unlock are supported.
Do I have to buy every time there is an iOS update, or every time I buy a new iPhone?
No! Our membership interface has been updated more than 11 times since the establishment of our website in 2011. After the release of a new iOS, usually within a few hours, our guides & software get updated so you can update to the latest iOS while still staying unlocked. This also applies to new iPhones – when a new iPhone hits the market our members area gets updated so you can unlock your new iPhone!
Which iOS’es can be unlocked using your solution?
All of them, including the latest – iOS 6 jailbreak and unlock.
I don’t want to break my iPhone warranty!
No need to worry! All changes made to your iPhone are software side – they can all be reversed back, and it does not void your iPhone warranty.
What are the payment options?
We use SWReg-DigitalRiver as our payment processor – they are known for their security, and they are Paypal verified. You can use your credit card or PayPal to make an instant payment, as well as other options, such as bank transfer, wire transfer, phone, fax, etc to SWReg-DigitalRiver.
How do I access the members area?
Our members area is hidden and can only be accessed by our paid customers. To get a better look at the process, please visit the How It Works page.
Is there a limit to how many iPhones I can unlock with your solution?
No, there isn’t. You can unlock as many iPhones as you want – yours, friends’, your aunt’s….
What happens if it doesn’t work?
On the rare chance that it doesn’t work, our customer services department is always ready to help you with unlocking your phone. And don’t forget that we have a 30-day money back guarantee – if you can’t unlock, we’ll refund all your money!